TRAINING AND DEVELOPMENT

At the Willis Human Resource Development Group we specialize in designing training programs to fit the needs of small companies and large corporations. Below are a few of our training programs that have been created for past clients.

Conflict Resolution/Mediation
As we all know conflict is common in the work place. Our team of professionals are experts at teaching individuals how to target the source of conflict, diffuse the situation, and reach a decision that will satisfy all parties involved. This is where our mediation services will take place. By definition, Mediation is a process of communication in which two or more persons with a conflict, assisted by a mediator reach an agreement, understanding, or reconciliation. The Willis Human Resource Development Group understands that all organizations have employees that at one time or another experience conflict. Thus justifying the need for an impartial third party with the skill and ability to facilitate a healthy discussion to assist in reaching an agreement, understanding, or reconciliation.

Stress Management
Stress is one of the major factors of injuries and a lack of performance in the work place. The WHRDG’s team of professionals is ready and willing to assess stress levels in the work place. In addition, they will be available to train employees on how to manage their stress levels, and teach managers and employers how to implement a stress management training program.

Intercultural Readiness
Because of the age of information, many employees no longer rely on external tools to perform their jobs.  Their tools of production exist in the form of knowledge. Our present workforce is in the process of moving from the skilled industrial worker to the knowledge worker. Because knowledge has become the key to the tools of production, it enables workers to become mobile. As a result, many companies have become global, doing business around the world. 

Subsequently, companies may choose to have a visible presence in other parts of the world by sending employees to train, develop and maybe even relocate to manage host country employees. It has been our experience that relocating to a foreign country can sometimes be a very difficult experience for employees and their families. It has been proven that many companies lose money on employees that have been sent overseas due to early return rates. Research suggests that for every employee who returns early, companies have shown losses of up to 16 million dollars. 

Areas that suffer due to unprepared expatriates include marriage/family, productivity, interpersonal effectiveness, morale, and company image. Our task has been to develop a tool by which to assess whether an employee will be successful in another culture. The tool will expose strengths and weaknesses to the design of the target culture. Based on research, there are three areas important to the success of expatriates. These areas are task competence, personal and family readiness, and cultural adaptation. We have developed a list of intercultural effectiveness indicators based on these three areas to aid in the assessment of the targeted employees. Following the intercultural assessment, we can provide extensive training for employees and managers on adapting to the target culture.

Diversity
Just as US companies travel abroad to seek new markets and clientele, immigrants from abroad come to the US to seek the “American Dream”. Historically, the United States has always consisted of, and as a matter of fact, been built by the labor of people from foreign lands. The Bureau of Labor Statistics estimates that by 2012, Hispanic and Asian Americans will be the fastest growing population among the labor groups. In light of this fact, The Willis Human Resource Development Group has positioned itself to perform specialized training to help individuals understand and appreciate others in their work groups who may be from different cultures or backgrounds.